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Job Title is Support Analyst (Lab system support).
Must Have's:
The hiring team would like to emphasize that the QC Lab related activities listed on the JD are crucial as well as predominantly Lab Support experience (so hands on GxP is mandatory). Please be sure your candidates have this experience before submitting. Thank you in advance!
Project Scope:
Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa
Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will
handle tactical matters such as service requests as well as when working on larger projects.
Scope of Services
Administer updates on QC/Manufacturing instruments/systems such as user additions, removal,method/assay updatesPartner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applicationsand write install instruction for Lab/MFG managed services support personnel
Perform impact assessment on changing product capabilities, including impact to integrated (boundary)systemsRespond to IT support requests to address operational issues with enterprise and quality applicationsand meet with internal clients and stakeholders to diagnose software and middleware issuesManagement of Sparc ticketing system for effective workload management; proactive monitoring andtrend identification and analysis of behaviors in systems support. Resolution of findings or escalation toother IT team resourcesNew or updated SOPs related to administration and installation of applications used in thelab/manufacturing environmentsTimely and accurate communications with other parts of the organization regarding IT projects, timelines,and compliance
Years of Experience:
12.00 Years of Experience
Job Type: Contract
Pay: Up to $70.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Application Question(s):
Experience:
Ability to Relocate:
Work Location: In person
Contractor
$72k-89k (estimate)
05/10/2024
09/05/2024
xcellifesciences.com
Fremont, CA
The job skills required for Support Analyst include Operating System, Installation, IT Support, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.